CS Team: Your reference number for this chat session is 1044110
CS Team: We will be with you in a moment.
CS Team: Estimated wait time is 0 hours 4 minutes 48 seconds
CS Team: Estimated wait time is 0 hours 2 minutes 21 seconds
CS Team: Estimated wait time is 0 hours 2 minutes 55 seconds
CS Team: Estimated wait time is 0 hours 2 minutes 33 seconds
CS Team: Estimated wait time is 0 hours 3 minutes 27 seconds
CS Team: Estimated wait time is 0 hours 4 minutes 7 seconds
CS Team: Estimated wait time is 0 hours 3 minutes 10 seconds
CS Team: Estimated wait time is 0 hours 1 minutes 23 seconds
CS Team: Kay B. has joined this session!
CS Team: Connected with Kay B.
CS Team: Hi Brad Phelps! My name is Kay B..
CS Team: I have reviewed the reason you are contacting us and I am happy to assist.
Kay B.: Thank you for providing me with that information. I will be more than happy to assist you. May I please place you on hold for a moment while I look into this?
Brad Phelps: sure
Kay B.: Thank you for holding, I show the USPS website states it has arrived the parrners facility though.
Kay B.: May I know what is your concern?
Brad Phelps: Well, considering that it shows the package arrived to DHL (shipping partner) on the 2nd, The package arrived in Orlando on Saturday (by the tracking on NewEgg site). I ordered the parts on the 30th for the standard delivery. The package should at the latest be delivered today (7th business day), however the package has had NO updates to it's status or movement since the 5th (this past Saturday)
Brad Phelps: The option for the chat that I chose was that there has been no movement of the package in 24 hours... of course, Sunday no movement would have been expected, but here it is Wednesday, more than 48 hours and the package has seen no movement
Brad Phelps: Looking on the USPS site, they don't show that they have the package in their possession currently.
Kay B.: May I place you on hold while I look into this for you?
Brad Phelps: sure
Kay B.: Thank you for holding, Brad. Upon checking, I show the ETA of your package is 12/11, please contact us back if you have not receive your package by then. And I am truly sorry that there might be a bit slower than usual since the big sale. The tracking information was not updated in time. I am sorry I am not sure the how UPS arranged the shipping, but the shipping address is to Howey in the Hills, FLORIDA. I think the package is on the way to you. As for the ETA, the package was picked up on the shipper on 12/02.
Brad Phelps: right, and again, the package arrived in Orlando (Florida), on Saturday, and hadn't shown any movement in over 48 hours, This is why I'd chosen the option for no movement in 24 hours. I'm not sure where you're pulling the ETA from however.
Kay B.: The ETA was counted as the first day after the shipper picked up( which is origin scan, or arrive facility) the package, 7 business days later.
Brad Phelps: Alright, but again, it's already out of your hands, and again, it hasn't seen any movement in over 48 hours, and USPS doesn't show that they have the package, even though that DHL shows that they handed it over to them
Kay B.: Please contact us back if you do not receive the package by tomorrow, then we can file a missing package claim for you.
Brad Phelps: my concern is the fact that it's left the original shipper's hands (DHL), and USPS has no info on the package other than "yep, there should be a package with this tracking number"
Brad Phelps: alright
Kay B.: Thank you for your patience to this matter.
Kay B.: Is there anything else I can assist you with today?
Brad Phelps: not that I know of. I suppose I'll be back here or on the phone tomorrow if I don't see the package.
